PRIVACY POLICY

Effective Date: August 11, 2026

Epoxy Floor Coating LLC (“EFC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://epoxyfloorcoating.services, submit an estimate request, upload photographs, or communicate with us.

By using this website or providing your information, you acknowledge the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including:

• Full name.
• Telephone number.
• Email address.
• City and state.
• Project type and space type.
• Approximate project size.
• Preferred language.
• Project photographs and files.
• Additional project details.
• Appointment, estimate, and service information.
• Communications sent by email, telephone, SMS, WhatsApp, forms, or other channels.

Please do not submit Social Security numbers, financial account information, medical records, identification documents, or other sensitive personal information through our website forms.

  1. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we and our service providers may automatically collect certain technical and usage information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited and time spent on the website.
• Referring website or advertising source.
• Approximate location derived from an IP address.
• Interactions with forms, buttons, links, and advertisements.
• Cookies, pixels, tags, and similar technologies.

This information helps us operate the website, understand its performance, measure advertising, prevent misuse, and improve the customer experience.

  1. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, analytics tools, advertising technologies, and similar tracking methods. These technologies may be provided by companies such as Google, Meta, or other website, communications, analytics, and advertising providers.

They may help us:

• Remember website preferences.
• Understand how visitors use the website.
• Measure traffic and website performance.
• Identify the source of an inquiry.
• Evaluate advertising campaigns.
• Display or measure relevant advertisements.
• Detect technical problems or misuse.

You may limit certain cookies through your browser settings. Blocking cookies may affect the operation of some website features. Third-party providers may also offer their own advertising or privacy controls.

  1. HOW WE USE INFORMATION

We may use collected information to:

• Respond to questions and estimate requests.
• Evaluate residential or commercial flooring projects.
• Review photographs and project details.
• Prepare, schedule, and follow up on estimates.
• Communicate about appointments, proposals, and services.
• Provide customer service.
• Operate, maintain, secure, and improve the website.
• Maintain customer and prospect records.
• Measure website traffic and advertising performance.
• Send promotional offers when authorized.
• Comply with legal obligations.
• Prevent fraud, misuse, or security incidents.
• Protect the rights, property, and safety of EFC, our customers, and others.

  1. CALLS, EMAIL, SMS, AND WHATSAPP

If you provide your contact information and the required consent, EFC may communicate with you by:

• Telephone call.
• Email.
• SMS text message.
• WhatsApp.

Communications may relate to your inquiry, free estimate, appointment, project, customer service needs, or promotional offers.

Consent to receive promotional communications is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply.

You may withdraw consent to promotional communications at any time:

• Reply STOP to an SMS message.
• Use the unsubscribe option in a promotional email, when available.
• Tell us during a call that you no longer want promotional calls.
• Notify us through WhatsApp or contact us directly.

We may still send non-promotional communications related to an active inquiry, estimate, appointment, transaction, or project when permitted by law.

Mobile information and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers that help us deliver communications, but only as necessary to perform services on our behalf.

  1. HOW WE DISCLOSE INFORMATION

EFC does not sell or rent personal information.

We may disclose information in the following circumstances:

SERVICE PROVIDERS

We may provide information to companies that help us operate our website and business, including providers of:

• Website hosting.
• Customer relationship management systems.
• Forms and file storage.
• Email, telephone, SMS, and WhatsApp communications.
• Appointment scheduling.
• Analytics and advertising measurement.
• Information technology and security.
• Professional services.

These providers may access information only as necessary to perform services for EFC, subject to their agreements and applicable law.

BUSINESS OPERATIONS

Information may be disclosed to authorized employees, contractors, or representatives who need it to respond to requests, prepare estimates, schedule services, or complete projects.

LEGAL AND SAFETY PURPOSES

We may disclose information when reasonably necessary to comply with law, respond to valid legal process, enforce our agreements, investigate misuse, prevent fraud, or protect rights, property, or safety.

BUSINESS TRANSFERS

If EFC is involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be transferred as part of that transaction, subject to applicable law.

WITH YOUR DIRECTION OR CONSENT

We may disclose information for another purpose when you direct us to do so or provide consent.

  1. ADVERTISING AND ANALYTICS

We may use services such as Google Analytics, Google Ads, Meta Pixel, or similar technologies to understand website activity and measure advertising results.

These providers may collect or receive information from our website and may process it according to their own privacy policies. EFC does not control the independent privacy practices of third-party platforms.

Depending on your browser, device, and location, you may be able to manage advertising preferences through browser settings or the privacy controls offered by the applicable provider.

  1. PROJECT PHOTOGRAPHS AND UPLOADED FILES

Photographs and files submitted through our forms may be used to:

• Understand the condition and scope of a project.
• Determine whether an inspection is needed.
• Prepare or discuss an estimate.
• Schedule and provide requested services.
• Maintain records associated with the inquiry or project.

Submitting project photographs does not give EFC permission to publish them in advertising, social media, or a public portfolio. Separate permission should be obtained before using customer-submitted photographs publicly.

You must have the right to submit any photograph or file you provide.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining project and business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may differ depending on the type of information, the status of a customer relationship, and applicable legal or operational requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, storage system, or electronic transmission is completely secure. We cannot guarantee absolute security.

You should not submit highly sensitive information through ordinary website forms, email, SMS, or WhatsApp.

  1. YOUR PRIVACY CHOICES

Depending on where you live and subject to applicable law, you may request that we:

• Confirm whether we hold personal information about you.
• Provide access to certain personal information.
• Correct inaccurate personal information.
• Delete certain personal information.
• Explain how your information has been used or disclosed.
• Stop sending promotional communications.

Some requests may be limited by legal exceptions, recordkeeping requirements, security needs, or the need to complete an active transaction or service.

We may need to verify your identity before processing a privacy request. We will not discriminate against you for exercising a privacy right protected by applicable law.

To submit a request, contact us using the information in Section 17.

  1. DO NOT TRACK AND PRIVACY SIGNALS

Some browsers offer “Do Not Track” settings or other privacy signals. Because there is not a single universally accepted standard for all such signals, the website may not respond to every signal in the same manner.

You can manage cookies and certain tracking technologies through your browser and applicable third-party privacy controls.

  1. CHILDREN’S PRIVACY

This website and EFC’s services are intended for adults seeking residential or commercial flooring services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, contact us so that we can review and delete it when appropriate.

  1. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to social media platforms, mapping services, communication tools, or other third-party websites.

Those third parties maintain their own privacy policies and practices. EFC is not responsible for the privacy, security, availability, or content of services it does not control.

We encourage you to review the privacy policy of any third-party service you use.

  1. SERVICE AREA AND APPLICABLE RIGHTS

EFC provides services in Rhode Island, Massachusetts, and Connecticut.

Privacy rights and requirements may vary based on your state of residence and applicable law. Nothing in this Privacy Policy is intended to limit a privacy or consumer right that cannot legally be waived.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our website, services, technologies, business practices, or legal obligations change.

The revised policy will display an updated effective date. We encourage you to review this page periodically.

  1. CONTACT US

If you have questions about this Privacy Policy, wish to exercise a privacy choice, or want to withdraw consent for promotional communications, contact:

Epoxy Floor Coating LLC

Email: [email protected]

Phone: 401-996-0615

Website: https://epoxyfloorcoating.services